Returns & Exchanges
At Duke, we stand behind the quality of our products and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All items must be returned in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Ship the Package
Drop off your return at any authorized carrier location, ensuring all original tags and documentation are included inside the box.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing